Understanding Loytu Pricing, Plans and Stamp Top-Ups

Loytu is designed to let small businesses start a digital loyalty programme without committing to an expensive monthly subscription.

You can use the free starting allowance while creating and testing your first loyalty programme.

You can begin with free stamps each month and purchase additional stamp packs as your loyalty programme grows.

This guide explains:

• How Loytu’s plans work
• What your stamp balance means
• When stamps are used
• How to purchase additional stamps
• How automatic top-ups work
• How to manage payments and transaction history

How Loytu pricing works

Loytu uses stamps as a simple measure of account usage.

Each time your business issues a stamp to a customer’s loyalty card, one stamp is deducted from your available account balance.

Creating a customer card does not use one of your available stamps. You can have unlimited customer cards, but you need an available stamp balance whenever you want to issue a new stamp.

Your current balance can be viewed from the My Account area of your Loytu dashboard.

Loytu plans

Loytu currently offers three main options: Zero, Flexi and Enterprise.

Zero

Zero is the free starting plan.

It is designed for small businesses that are launching their first loyalty programme or want to try Loytu before purchasing additional stamps.

Zero currently includes:

• 25 free stamps every month
• Up to two loyalty programmes
• Unlimited customer cards
• QR-code scanning
• Apple Wallet and Google Wallet support
• Kiosk mode
• Loyalty analytics
• Email support
• No setup fee
• No monthly subscription

You do not need to manually upgrade from Zero.

When you purchase your first stamp pack, your account automatically moves from Zero to Flexi.

Flexi

Flexi is Loytu’s pay-as-you-go option.

Your account moves onto Flexi automatically when you purchase your first additional stamp pack. There is no separate upgrade process and no recurring monthly subscription.

Flexi includes:

• 25 free stamps every month
• Up to two loyalty programmes
• Unlimited customer cards
• Additional stamp top-ups
• Automatic top-ups
• QR-code scanning
• Apple Wallet and Google Wallet support
• Kiosk mode
• Loyalty analytics
• Email support
• No monthly minimum
• No monthly subscription

Stamps purchased through Flexi do not expire. You can buy a pack when you need one and use the stamps at your own pace.

The available pack sizes and current prices are displayed before you complete your purchase.

Enterprise

Enterprise is intended for larger businesses, multi-location operators and organisations that need a more tailored Loytu setup.

Depending on the agreed package, Enterprise can include:

• Unlimited stamps
• Unlimited customer cards
• Unlimited loyalty programmes
• Multi-location support
• Custom integrations
• White-label options
• Dedicated account support
• Custom service and contract terms

Enterprise pricing is agreed directly with Loytu based on the size and requirements of the rollout.

Understanding your stamp balance

Your stamp balance shows how many stamps your business can currently issue.

For example, if your account has 120 available stamps, your business can issue another 120 stamps across its active customer cards.

The balance belongs to your Loytu account rather than to one individual loyalty programme. If you operate two programmes, both use stamps from the same available balance.

A stamp is deducted when it is successfully issued to a customer card.

How to top up your stamps

To purchase more stamps:

1. Sign in to your Loytu account.
2. Open My Account.
3. Go to the Overview or Stamps section.
4. Select Top Up.
5. Choose the stamp pack that suits your business.
6. Review the number of stamps and the total price.
7. Enter or select your payment details.
8. Complete the payment.

Your additional stamps will then be added to your available account balance.

When purchasing a stamp pack for the first time, your account will automatically move from Zero to Flexi.

You do not need to change your plan separately before making the purchase.

Choosing a stamp pack

Choose a pack based on how frequently you expect to stamp customer cards.

A small independent nail technician or beauty professional may only need a smaller pack occasionally. A busy salon with several members of staff may benefit from purchasing a larger pack at a lower cost per stamp.

Consider:

• How many appointments you complete each week
• How many appointments qualify for a stamp
• Whether more clients are joining your programme
• Whether you are approaching a busy trading period
• How many stamps are already available in your account

Because purchased stamps do not expire, you do not need to use the whole pack within a particular month.

What happens when your stamp balance runs low?

For the difference between account stamp balance and stamps on an individual client card, read Understanding Programmes, Cards, Stamps, Milestones and Rewards. If the balance reaches zero, you will need more stamps before you can continue scanning and stamping client loyalty cards.

Loytu can notify you when your stamp balance is running low, giving you time to purchase another pack before your available stamps run out.

It is worth checking your balance before busy periods, seasonal promotions or campaigns where you expect to issue more stamps than usual.

You can also enable automatic top-ups from your dashboard to help prevent your business from running out of stamps.

If your balance reaches zero and automatic top-up is not enabled, staff will be unable to issue further stamps until:

• You purchase another stamp pack
• Your free monthly allowance becomes available
• Your account arrangement is updated

Customers will keep their existing loyalty cards and progress, but your business will need an available stamp balance before issuing further stamps.

Setting up automatic top-ups

Automatic top-up is available from the Stamps area of the Loytu dashboard.

When enabled, Loytu can automatically purchase another stamp pack when your available balance reaches the threshold you have selected.

This helps prevent your business from unexpectedly running out of stamps during appointments or busy trading periods.

To configure automatic top-up:

1. Sign in to your Loytu dashboard.
2. Open My Account.
3. Go to the Stamps section.
4. Find the automatic top-up settings.
5. Choose the stamp pack you want Loytu to purchase.
6. Choose the balance threshold that should trigger the top-up.
7. Select or add the payment card that should be charged.
8. Save and enable automatic top-up.

Once enabled, the selected pack will be purchased automatically when your stamp balance reaches the configured threshold.

You can return to the dashboard to update, pause or disable automatic top-up.

Make sure your saved payment card remains valid so that an automatic purchase does not fail.

Managing your payment card

Payment card settings can be managed from the Billing section of My Account.

You can:

• Add a payment card
• Update existing card details
• Remove an old payment card
• Choose which card is used for purchases
• Select the card used for automatic top-ups

Always check that the billing address and card information are correct before completing a purchase or enabling automatic top-up.

Billing currencies

Loytu supports billing in:

• Pounds sterling
• US dollars
• Euros

Your selected billing currency is used for prices, payments and billing records.

Changing the billing currency after it has already been configured may affect existing billing arrangements. Contact Loytu support if you need to change currency and the option is not available in your account.

Viewing your transaction history

Your transaction history provides a record of previous top-ups, automatic top-ups, payments and other billing activity.

To view it:

1. Open My Account.
2. Go to Billing or your account overview.
3. Find Transaction History.
4. Select View All if you need the complete list.

A transaction may show:

• The purchase date
• The number of stamps purchased
• Whether the purchase was manual or automatic
• The amount paid
• The billing currency
• A transaction reference
• The payment status

This can help when checking business expenses, confirming that a top-up was successful or finding the details of a previous purchase.

Do purchased stamps expire?

No. Stamps purchased through Flexi do not expire.

You can continue using them until your available balance has been used.

Do I need a monthly subscription?

No monthly subscription is required for Zero or Flexi.

Zero provides a free monthly stamp allowance. When you purchase your first stamp pack, your account automatically moves onto Flexi.

Flexi lets you purchase additional stamps manually or through automatic top-up without committing to a recurring monthly subscription.

Enterprise arrangements may use custom contract and billing terms.

Is there a limit on customer cards?

Zero and Flexi allow unlimited customer cards.

This means any number of customers can collect one of your digital loyalty cards. Your stamp balance only decreases when your business issues stamps to those cards.

Can I stop using Loytu?

There is no fixed contract on Zero or Flexi.

You can pause issuing stamps and return later. Any purchased stamps remaining in your account will not expire.

You can also disable automatic top-up at any time through your dashboard.

Still need help?

Contact Loytu support if:

• A completed top-up has not appeared in your balance
• An automatic top-up has not worked
• A payment has failed but money appears to have been taken
• You cannot access your billing history
• You need to change your billing currency
• Your business needs an Enterprise arrangement
• Your stamp balance does not appear to be correct

When contacting support, include your business email address and any relevant transaction reference so the issue can be investigated more quickly.