How to Scan and Stamp a Client’s Loyalty Card

When a client completes a qualifying appointment or purchase, you can scan their individual Loytu loyalty card and add a stamp from your phone.

The process only takes a few moments, but you should always check the client and programme details before confirming the stamp.

If the client has not joined yet, see How Clients Get Their Loytu Loyalty Card. For background on stamps, milestones and final rewards, read Understanding Programmes, Cards, Stamps, Milestones and Rewards.

Before you start

Make sure that:

• You are signed in to the correct Loytu business account
• The client has already collected a card for the correct loyalty programme
• The appointment, visit or purchase qualifies for a stamp under your programme terms
• You are using a phone or device with a working camera
• The client can open the QR code shown on their individual card

Do not scan the public programme QR code used by new clients to join. You need the QR code displayed on the client’s own loyalty card.

Open the Loytu scanner

Sign in to Loytu on your phone and open the card-scanning option from the dashboard or navigation menu.

Depending on the screen you are using, this may be labelled Scan a Card, Stamp a Card or shown as a scanner button.

The first time you use the scanner, your phone or browser may ask for permission to use the camera. Select Allow so Loytu can read the client’s QR code.

Ask the client to open their card

The client should open the card they previously saved through Apple Wallet, Google Wallet, email or its web link.

Ask them to display the card’s QR code clearly on their screen.

For the easiest scan:

• Turn the client’s screen brightness up if the code appears dim
• Make sure the full QR code is visible and not covered by a notification
• Hold both phones steady
• Avoid strong glare across the client’s screen

Scan the client’s QR code

Point your device camera at the QR code. Keep it inside the scanner area until Loytu recognises it.

Once scanned, Loytu opens the individual client card and displays its current status. This may include the programme name, current stamp count and any available milestone or final reward.

Check the card before stamping

Before selecting the stamp button, check that:

• The card belongs to the client in front of you
• It belongs to the correct programme
• The current stamp count looks reasonable
• The qualifying action has actually been completed
• A stamp has not already been issued for the same visit

This check is especially important when your business runs more than one loyalty programme or when a client has collected multiple cards.

Issue the stamp

Select the option to stamp or add a stamp to the card.

Wait for Loytu to confirm that the stamp has been successfully processed before closing the screen or attempting to scan again.

The client’s digital card should then update to show their new total. A wallet card may take a moment to refresh, so ask the client to reopen or refresh it if the new stamp is not immediately visible.

Avoid pressing the stamp button repeatedly while waiting. This could result in more than one stamp being requested.

What happens when a milestone is reached?

If the new stamp reaches a milestone reward, Loytu may show that the milestone is now available.

Follow the reward details shown for that programme and only mark the milestone as redeemed when the client has actually received it.

A milestone reward does not necessarily mean the entire loyalty card is complete. The client may continue collecting stamps towards the final reward.

What happens when the card is complete?

When the client reaches the required number of stamps, the final reward becomes available.

Do not redeem the reward merely because the card is full. Redeem it when the client receives or uses the promised reward, following the terms of your programme.

When the client uses it, follow How to Redeem a Client Reward or Milestone.

If your business has no available stamps, review Loytu pricing, stamp balances and top-ups before trying again.

If the QR code will not scan

Try the following:

• Move your camera slightly closer to or farther from the code
• Clean your device camera lens
• Increase the brightness on the client’s phone
• Ask the client to reopen the card so the complete QR code is visible
• Check that camera permission is enabled for Loytu or your browser
• Move away from strong reflections or very low lighting

If scanning still fails, use the customer or active-card search available within your Loytu tools to locate the client’s card, where supported.

If a stamp appears to be missing

First check whether Loytu displayed a successful confirmation.

Then ask the client to close and reopen their card. Wallet passes and web cards can occasionally take a moment to show the latest information.

Before issuing another stamp, check the card’s current stamp count in Loytu. This prevents a delayed visual update from turning into an accidental duplicate stamp.

Good stamping habits

• Issue stamps at a consistent point, such as after payment or once an appointment is complete
• Make sure every team member understands what qualifies
• Check the programme before confirming each stamp
• Wait for the success message instead of tapping repeatedly
• Only redeem a reward when it has actually been provided
• Test the full scan-and-stamp journey before asking staff to use it with clients

A simple staff script

You can keep the interaction straightforward:

Please open your loyalty card and show me the QR code. I’ll scan it and add today’s stamp.

Once Loytu confirms the update, let the client know their new progress and mention when their next milestone or reward is approaching.

Scanning and stamping checklist

Before the client leaves, confirm that:

• You scanned the client’s individual card rather than the public joining code
• The correct programme and card were displayed
• The visit or purchase qualified for a stamp
• Loytu confirmed that the stamp was processed
• The updated progress is visible in Loytu
• Any available reward has been explained but not prematurely redeemed

The client is now one step closer to their reward, and Loytu has recorded the visit against the correct digital loyalty card.