How Clients Get Their Loytu Loyalty Card

A client does not need to download an app or create a Loytu business account to join your loyalty programme.

They simply open your public programme page, request their digital loyalty card and choose how they want to keep it on their phone.

Before a client can collect a card

If the programme is not ready yet, start with Create Your First Loyalty Programme.

Your loyalty programme must already be created in Loytu. Once it is ready, open the programme from My Programs to find the customer joining link and QR-code sharing options.

Creating a programme does not automatically give customers a card. You need to share its public joining page with them.

The two main ways clients can open your programme

For more promotion and placement ideas, see How to Share Your Digital Loyalty Card with Customers. To understand why the public programme code differs from the client’s individual card code, review programmes and customer cards.

1. They scan your QR code

Display the programme QR code somewhere clients can easily scan it with their phone camera.

• At reception or beside the payment terminal
• On a nail desk, mirror or treatment station
• On a printed loyalty poster
• Inside an aftercare card or appointment leaflet

When the client scans the code, their phone opens your public Loytu programme page.

2. They tap your loyalty link

The same customer journey can be opened from your programme’s public link. You can send or display this link through channels such as:

• WhatsApp or text message
• Instagram direct messages or your link-in-bio page
• Booking confirmations and follow-up messages
• Email
• Your website

This is useful when a client is joining before or after an appointment rather than while standing in front of a printed QR code.

What the client does next

After opening the public programme page, the client can review the loyalty offer before collecting a card. They should be able to see the business, programme and reward they are joining.

The client then follows the on-screen card pick-up steps and enters the basic details requested. Loytu creates an individual digital loyalty card for that client.

The card belongs to that client and has its own QR code. That is the code your business scans when adding stamps or processing rewards.

How the client keeps their card

Once the card has been created, the client can use the available options to keep it accessible on their phone.

• Add it to Apple Wallet on a supported Apple device
• Add it to Google Wallet on a supported Android device
• Use the card through its web link
• Receive the card link by email where that option is shown

The exact buttons displayed can vary by the client’s device. They should choose the option that is easiest for them to find again on future visits.

The client does not need to install a separate Loytu app to use the card.

What happens on the client’s next visit

When the client is ready to receive a stamp, they open their saved card and show its QR code.

Your business opens Loytu’s scanning tool, scans the client’s card and adds the appropriate stamp. The client’s card then updates to show their latest progress.

The QR code used to join the programme and the QR code shown on the client’s card have different jobs:

• Your programme QR code helps a new client collect a card.
• The client’s card QR code identifies their individual card when you stamp or redeem it.

Can a client join while they are with you?

Yes. In many businesses, the easiest time to introduce the card is at checkout, after the client has completed a qualifying appointment or purchase.

You could say:

Would you like our digital loyalty card? There is nothing to download, and today’s visit can count towards your reward.

Give the client a moment to scan the code and complete the card pick-up before they leave. You can then scan their new card and add their first stamp.

Can you send a card directly to a client?

Loytu may also provide a send-card option within the programme tools, allowing a business to enter a client’s email address and send them access to a card.

Use this when the client cannot scan the code immediately or when you are helping someone join remotely. Check the address carefully before sending.

If the client cannot find their card

First ask how they chose to save it.

• For Apple Wallet, ask them to open the Wallet app and look for your business card.
• For Google Wallet, ask them to open Google Wallet and check their passes.
• For an emailed or web card, ask them to search their inbox for the original card message or link.

If they still cannot find it, avoid immediately creating several replacement cards. Check your Loytu customer or active-card records first so you do not accidentally create duplicates.

Common client questions

Do I need to download an app?

No. Clients can collect and use a Loytu card without downloading a separate customer app.

Does scanning the business QR code add a stamp?

No. It opens the programme so the client can collect their card. Your business still needs to scan the individual client card and issue the stamp.

Can I use the card on a different phone?

The client should keep access to the original card link or wallet pass. Moving between devices may depend on the wallet and account settings used on their phone.

Can one client collect more than one Loytu card?

A client can join different loyalty programmes. However, they should normally use the same individual card for repeat visits to one programme so all of their stamps stay together.

A simple joining checklist

Before promoting your programme, confirm that:

• The public programme page opens correctly
• The business name, programme and reward are clear
• The QR code scans from the size and location where it will be displayed
• The joining link works inside the channels where you plan to share it
• You have collected a test card yourself
• You know how to open, scan and stamp that test card

Once this journey has been tested, clients can join in a few simple steps: scan or tap, collect their card, save it and show it whenever they return.

Once a client has collected their card, continue with How to Scan and Stamp a Client’s Loyalty Card.