How to Redeem a Client Reward or Milestone

When a client reaches a milestone or completes their Loytu loyalty card, their reward becomes available to use.

Redeeming the reward records that it has been provided. You should therefore only complete the redemption after the client has actually received or used the reward.

What is the difference between a milestone and a final reward?

For a fuller explanation, see how programmes, stamps, milestones and final rewards work together.

A milestone is an optional reward offered partway through a loyalty programme. For example, a client might receive a free add-on after five stamps while continuing towards a larger reward at ten stamps.

The final reward is the main reward offered when the client reaches the programme’s full stamp target.

Redeeming a milestone does not necessarily complete the card. The client can usually continue collecting stamps towards later milestones or the final reward.

Before redeeming a reward

Before you confirm a redemption, check that:

• The client is presenting their own loyalty card
• The reward is shown as available in Loytu
• You are viewing the correct programme and reward
• The client understands what the reward includes
• Any terms, exclusions or expiry conditions have been met
• You are ready to provide the reward now

Do not redeem a reward in advance simply because it is available. Once recorded as redeemed, it should be treated as used.

Open the client’s loyalty card

Scan the card using the same process described in How to Scan and Stamp a Client’s Loyalty Card. The reward wording and terms are defined when creating the loyalty programme.

Ask the client to open their individual Loytu loyalty card and display its QR code.

Open the scanner in your Loytu account and scan the client’s card in the same way you would when issuing a stamp.

Once scanned, Loytu displays the client’s current progress and any rewards that are ready to use.

Check the available reward

Read the reward description before continuing. This helps prevent the wrong milestone or final reward from being selected, particularly when a programme contains more than one reward.

Confirm with the client how they want to use the reward and make sure your business can fulfil it during that visit.

Provide the reward

Provide the product, service, discount or other benefit described by the loyalty programme.

Where the reward is a discount, apply it to the relevant purchase before completing payment. Where it is a free service or product, confirm that it has been supplied or booked according to your programme terms.

Record the redemption in Loytu

Select the available reward and choose the option to redeem or confirm it as used.

Check the confirmation message before closing the screen. This records the redemption and prevents the same reward from being used again.

Avoid pressing the redemption button more than once while the request is processing.

What happens after a milestone is redeemed?

The milestone is marked as used, but the client’s card remains active. Existing stamps are not simply erased, and the client can continue progressing towards the next available reward.

The exact journey depends on how the programme was configured, so check the card after redemption to confirm the client’s remaining progress.

What happens after the final reward is redeemed?

Once the final reward has been provided and redeemed, that completed reward cycle is recorded as used.

Depending on the programme setup and the current Loytu journey, the client may then be able to continue with a fresh reward cycle or collect the programme again.

Do not issue extra stamps merely to recreate a new card. Follow the options shown in Loytu after the completed reward has been redeemed.

If the reward is not showing

If the client believes they have earned a reward but it is not available, check:

• The current stamp count on the card
• The number of stamps required for that milestone or final reward
• Whether the reward has already been redeemed
• Whether you scanned the correct card and programme
• Whether the most recent stamp finished processing successfully

Ask the client to close and reopen their wallet pass or web card if the latest progress is not yet visible.

If a reward was redeemed by mistake

Do not try to correct an accidental redemption by adding replacement stamps or redeeming a different reward.

Record which client, programme and reward were affected, then contact Loytu support with as much information as possible. This makes it easier to investigate without creating further changes to the card.

Good redemption habits

• Explain reward terms clearly when the client first joins
• Check the reward description before providing it
• Only confirm redemption after the reward has been supplied
• Make sure staff know the difference between issuing a stamp and redeeming a reward
• Never use a client’s available reward as a test
• Check for a successful confirmation before ending the transaction

A simple staff script

You’ve reached your reward. I’ll apply it now and then mark it as redeemed on your Loytu card.

Redemption checklist

Before completing the interaction, confirm that:

• The reward was genuinely available
• The correct reward was selected
• The client received the promised benefit
• Loytu confirmed the redemption
• The client understands what happens next on their card

The reward is now recorded correctly, helping you protect the programme from repeat use while giving the client a clear and reliable loyalty experience.